Becoming a New Patient

How to Become a New Patient

We accept referrals from all dental specialists as well as from a family member or a friend. You are also welcome to contact us directly. Patients generally return to their General Dentist for ongoing care after their Prosthodontic treatment is completed in our clinic.

Have an appointment already scheduled?

To help us prepare for your appointment, please download and fill out our Medical History form prior to your appointment.

Accepting New Patients & Second Opinions!

We look forward to helping you achieve the best oral health possible

so you can smile with confidence.

Treatment Planning Consultation and Consent for Treatment

Your treating Prosthodontist will conduct a treatment planning consultation for the majority of patients before treatment starts. This meeting is to discuss our findings and make recommendations. This meeting will usually be scheduled two weeks after the diagnostic records have been obtained. Your treating prosthodontist evaluates your diagnostic records before creating your treatment plan. You will receive a treatment plan that includes different options and an estimated cost of treatment during this appointment. We encourage you to bring a significant other or a person who can help or participate in your decision-making. You will receive a thorough explanation of the risks, benefits and alternative treatments. Before starting treatment, all your questions will have been answered.

A reserved time slot is set aside for you once an appointment has been made. We require a minimum of two days notice if you cannot keep your appointment. There may be a charge for cancellations made at short notice or appointments missed.

Payment of Services

We accept Visa, MasterCard, Debit, EMT (Email money transfer) and cash for your convenience. We strive to provide the best care to our patients at the lowest possible cost. Payment is due when service is rendered, unless prior arrangements have been made. We divide the total cost of more intensive treatments into 2 to 4 installments, depending on the cost and duration. When your first appointment for treatment is scheduled, a deposit is due. The final payment is due upon completion of treatment.

Dental Insurance

We are committed to providing you with the best possible care. You are responsible for all fees charged by this office regardless of your insurance coverage. If you wish, we will assist you with dental insurance pre-determinations to help calculate your eligible coverage prior to treatment.

Please note that our office does not direct bill your insurance company. However, we will submit a claim electronically or provide you with a dental insurance claim form that you can submit to your private insurer or employer so that you may receive your eligible reimbursement. If you have dental insurance, we are anxious to help you receive your maximum allowable benefits. In order to achieve these goals, we need your assistance, and your understanding of how we work with insurance.

• We ask that you come prepared to pay your account at each visit. We accept cash, certified cheque, Visa, MasterCard, Debit and EMT (Email Money Transfer).

• We are happy to prepare and file electronic insurance claims. We will provide you with necessary documentation for the services you receive. You will receive reimbursement directly from the insurance company.

• Your insurance is a contract between you, your employer, and the insurance company. We emphasize that as health care providers, our relationship is with you, not your insurance company.

• Although we can often estimate what your coverage will be, we cannot be responsible for the accuracy of our estimates because of the overwhelming number of insurance plans and changes in coverage that are continually occurring.

• Due to the overwhelming number of insurance plans, it is impossible for us to be able to guarantee coverage by your individual insurance plans.